jae9's Privacy Policy

1 Introduction and Scope

jae9 (operated under the jae9.cam domain) is a trusted entertainment platform for online gaming enthusiasts in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") explains how jae9 collects, uses, stores, and protects the personal information of website visitors and registered members ("users").

By using our platform, you are considered to have accepted the terms of this privacy policy. This policy is an integral part of our Terms and Conditions. If you disagree with any part of this policy, please refrain from using our services and reach out through the FAQ page or contact our support team directly.

This policy applies to:

• All pages and sections of the jae9.cam website
• Our mobile-optimized platform
• Our customer service communications via live chat and email
• Participation in bonuses, promotions, and events

2 Types of Information Collected

jae9 may collect two types of information: directly provided information and automatically collected information.

2.1 Personally Identifiable Information

For the purpose of registration and account management, we collect the following information:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• National ID card or passport details (for KYC verification)
• Residential address

2.2 Financial Information

For processing transactions, we collect:

• Payment method details (bKash, Nagad, Rocket, Upay, bank account)
• Mobile banking number
• Deposit and withdrawal history

We do not store full bank card numbers or full mobile banking PINs.

2.3 Automatically Collected Information

During visits to the platform, we may automatically record the following information:

• IP address and geographic location
• Browser type and version
• Device type and operating system
• Page visit time and session duration
• Referral URL
• Cookies and local storage data

3 How Information Is Collected

We collect your information through various methods:

• Registration form: Information provided when opening an account.
• Login activity: Details of each login session.
• Financial transactions: Information related to deposits and withdrawals.
• Customer service contact: Information provided via live chat or email.
• Cookies and tracking technologies: Information about your browsing behavior.
• Third parties: Information received from payment providers and KYC verification services.

4 Purpose of Using Information

jae9 uses the collected information for the following purposes:

4.1 Service Delivery and Operations

• Creating and managing accounts
• Processing financial transactions
• Activating bonuses and promotions
• Ensuring cricket betting, slot games, and live casino services

4.2 Security and Compliance

• Identity verification and fraud prevention
• Age verification (ensuring 21+)
• Complying with anti-money laundering regulations
• Ensuring responsible gaming

4.3 Communication and Support

• Sending important account-related notifications
• Sending transaction confirmation messages
• Responding to customer service requests
• Sending promotional offers (where consent is given)

4.4 Platform Development

• Improving website functionality and usability
• Customizing the experience according to user preferences
• Identifying and resolving technical issues

5 Sharing Information with Third Parties

jae9 does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

To operate our platform, we work with certain trusted technology partners, such as payment gateways (bKash, Nagad, Rocket, Upay), KYC verification services, and game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, etc.). These partners receive only the information necessary to provide their specific services.

5.2 Legal Obligations

If required to comply with laws, regulations, or court orders, we may provide information to the relevant authorities.

5.3 Business Transfers

If there is any change in the ownership or operations of jae9, user information may be transferred to the new ownership. Users will be notified in advance in such cases.

6 Cookies and Tracking Technologies

The jae9 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for security — these cannot be disabled.
• Functional cookies: Used to remember your preferences (language, settings).
• Analytics cookies: Used to understand platform usage patterns — collect anonymous statistics.
• Marketing cookies: Used to display relevant ads and offers.

6.2 Cookie Controls

You can delete or block non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect the normal functioning of the platform.

7 Data Security Measures

jae9 has adopted industry-standard technical and administrative measures to protect your information:

• SSL/TLS encryption: All data transmissions are protected by 256-bit SSL encryption.
• Database encryption: Sensitive personal information is stored in encrypted form.
• Firewall and intrusion detection: Advanced firewall systems to protect servers.
• Access controls: Only authorized personnel can access personal information.
• Regular security audits: Periodic testing by third-party security experts.
• Two-factor authentication: An additional verification layer to protect accounts.

In the event of a data breach, we will promptly notify the affected users and take necessary action.

8 Data Retention Period

jae9 retains your personal information for as long as it is needed to fulfill the purpose for which it was collected, or as long as a legal obligation exists.

• Active accounts: All information is retained while the account is active.
• Closed accounts: Financial records and identity verification information are retained for a minimum of 5 years from the date of closure.
• Transaction records: Records of all financial transactions are retained for a minimum of 7 years.
• Log data: Technical logs are generally deleted after 90 days.

After the specified period, we will securely delete or anonymize your personal information.

9 Your Rights

As a jae9 user, you have the following rights:

• Right to access: You can request to know what information we hold about you.
• Right to correction: You can request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances, you can request that your information be deleted (subject to legal obligations).
• Right to Restrict Processing: You can request that the use of your information be limited in certain circumstances.
• Right to Withdraw Consent: You can withdraw consent given for marketing communications at any time.
• Right to Lodge a Complaint: If you have concerns about how we handle your information, you can file a complaint directly with us.

To exercise these rights, contact us through the FAQ page or via the contact details mentioned in the contact section below.

10 Privacy of Minors

The jae9 platform is for users aged 21 and above only. We do not intentionally collect any personal information from minors.

Age verification is mandatory at the time of registration. If we learn that a minor has created an account using false information, we will immediately close that account and delete all associated data.

If parents believe their child has registered on our platform, please contact us immediately.

11 Changes to the Privacy Policy

jae9 reserves the right to update this privacy policy at any time. In the event of significant changes to the policy, we will:

• Publish the new version on this page
• Clearly state the update date at the top of the page
• Notify registered users by email in the case of significant changes

Continued use of the platform after any changes will be taken to mean that you have accepted the updated policy. You are advised to visit this page regularly to stay informed about the latest version of the policy.

12 Contact

If you have any questions, concerns, or complaints about this privacy policy, or for any requests regarding your information, please contact us:

When submitting a privacy policy-related request, please use your registered email address so we can verify your identity quickly and accurately and assist you.