jae9 Terms and Conditions
Please read these terms and conditions carefully before using the jae9 platform. This document defines your rights and responsibilities.
Table of Contents
- 1.Definitions and Interpretation
- 2.Account Registration and Eligibility
- 3.Account Verification and Security
- 4.Deposits, Withdrawals and Payment Policy
- 5.Bonuses and Promotional Offers
- 6.Betting and Gaming Rules
- 7.Prohibited Activities
- 8.Responsible Gaming Policy
- 9.Intellectual Property Rights
- 10.Limitation of Liability
- 11.Account Suspension and Closure
- 12.Dispute Resolution
- 13.Changes to Terms
- 14.Contact and Support
1. Definitions and Interpretation
The following words have specific meanings in these terms and conditions:
- "Platform" or "jae9" — The website https://jae9.cam and all related services.
- "User" or "Member" — Any person who has registered on jae9 or is using the platform.
- "Account" — A user's registered personal gaming account.
- "Bonus" — Any promotional offer, cashback, or reward provided by the platform.
- "Turnover" or "Wagering" — The requirement to place a set amount of bets before a bonus can be withdrawn.
- "KYC" (Know Your Customer) — The identity verification process.
Words used in the singular in these terms and conditions also include the plural where applicable, and vice versa.
2. Account Registration and Eligibility
2.1 Age Requirement
Users must be at least 21 years of age to register and use the jae9 platform. Any person under the age of 21 is strictly prohibited from registering or taking part in any gaming or betting activity. The platform reserves the right to verify age at any time.
2.2 One Account Policy
Each user may open only one account. Opening multiple accounts using the same person, household, device, IP address, or payment method is strictly prohibited. If multiple accounts are detected, all accounts will be closed and funds held may be forfeited.
2.3 Accuracy of Information
All information provided at the time of registration must be truthful, accurate, and up to date. Providing false information may result in account cancellation. If any personal information changes, the support team must be notified immediately.
3. Account Verification and Security
3.1 KYC Verification
Users must complete identity verification (KYC) in order to process a withdrawal. This may require submitting a photo of a National ID (NID), passport, or other government-issued identification.
3.2 Password and Account Security
It is your responsibility to keep your account login credentials completely confidential. Sharing login credentials with any third party is prohibited. Notify the support team immediately if there is any unauthorized access to your account.
- Use a strong password — a combination of numbers, letters, and special characters.
- Avoid logging in from public computers or Wi-Fi.
- Change your password regularly.
3.3 Account Transfer Prohibited
Selling, transferring, or leasing any account to another person is strictly prohibited. If this rule is violated, the accounts of both parties will be closed.
4. Deposits, Withdrawals and Payment Policy
4.1 Deposit Methods
jae9 currently supports the following payment methods:
- bKash
- Nagad
- Rocket
- Upay
- Bank Transfer
4.2 Minimum Deposit and Withdrawal
Minimum Withdrawal: ৳1,000
Withdrawal Processing Time: Usually completed within 1 hour
4.3 Withdrawal Terms
The following conditions must be met to submit a withdrawal request:
- The account must be fully verified (KYC completed).
- Withdrawals will be processed through the same method used for the deposit — you must withdraw using the same method you deposited with.
- Wagering requirements must be met before withdrawing funds earned from bonuses.
- Withdrawals may be put on hold if fraudulent or suspicious activity is detected.
4.4 Failed Transactions
If a transaction fails for any reason and funds are not credited to your account, contact the support team via live chat or email. Keep the transaction reference number and screenshot.
5. Bonuses and Promotional Offers
5.1 Welcome Bonus
New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. To withdraw this bonus, a turnover of 20 times (20x) the original bonus amount must be completed.
5.2 VIP Cashback Program
jae9 has four VIP levels, each offering weekly cashback:
- Bronze — Weekly cashback up to 0.4%
- Silver — Weekly cashback up to 0.8%
- Gold — Weekly cashback up to 1.1%
- Platinum — Weekly cashback up to 1.5%
You can move up to higher levels based on your gaming activity over time. Detailed information on VIP levels and cashback can be found on the bonus page.
5.3 Bonus Terms
- Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
- A user may not participate in the same promotion more than once.
- Unused bonuses will be cancelled once a promotion expires.
- jae9 reserves the right to modify or cancel any bonus offer at any time.
- Attempting to claim bonuses through fraudulent means will result in account closure.
6. Betting and Gaming Rules
6.1 General Betting Policy
All bets and gaming decisions on jae9 are entirely at the user's own risk. Once a bet is confirmed, it cannot be changed or cancelled.
6.2 Cricket Betting
Betting on international cricket (Test, ODI, T20) and domestic tournaments (BPL, IPL, T20 World Cup, ICC events) is governed by the following rules:
- If a match is abandoned or the designated overs are not completed, the bet will be considered void.
- Match results will be determined according to the official scoreboard or the announcement of the International Cricket Council.
- Betting odds may change at any time — the odds at the time the bet is confirmed are final.
6.3 Casino and Slot Games
All casino games and slot games are operated on software provided by third-party game providers. Game outcomes are determined by a Random Number Generator (RNG) and are completely fair. If a game is interrupted due to a technical fault, jae9 will make a decision after review.
6.4 Maximum Win Limit
The platform reserves the right to set a maximum win amount per single transaction for specific games or betting markets. Details of maximum limits will be stated in the description of the relevant game or market.
7. Prohibited Activities
Participation in any of the activities listed below is strictly prohibited and may result in permanent account closure and forfeiture of all deposited funds:
- Money laundering or processing of illegal funds.
- Attempting to hack, manipulate, or make unauthorized modifications to the platform's software.
- Betting using bots, automated systems, or scripts.
- Fraud by using another user's identity.
- Falsifying account or device information.
- Presenting yourself as an employee or representative of the platform.
- Operating or participating in a betting syndicate.
- Match fixing or assisting in any form of sports corruption.
If suspicious activity is detected, jae9 reserves the right to temporarily suspend the account until an investigation is complete.
8. Responsible Gaming Policy
8.1 Our Commitment
jae9 believes that gaming is entertainment — not an addiction. We place the wellbeing and safety of our users as our highest priority.
8.2 Setting Self-Limits
Users may set the following limits on their account:
- Daily, weekly, or monthly deposit limits
- A temporary account break for a set period
- Permanent self-exclusion
8.3 Signs of Addiction
If you experience any of the following signs, please seek help immediately:
- Placing more bets to chase losses.
- Being unable to stop gaming.
- Neglecting family or work because of gaming.
- Borrowing money to fund gaming.
9. Intellectual Property Rights
All content published on the jae9 website — logos, designs, graphics, text, software, and other materials — is protected as the intellectual property of jae9.
- Reproduction, distribution, or commercial use of any content on the platform without prior written permission is prohibited.
- The intellectual property of third-party game providers belongs to their respective companies.
- Use of the platform for personal, non-commercial purposes is permitted.
Send any claims or complaints regarding intellectual property infringement to [email protected].
10. Limitation of Liability
10.1 Service Availability
It is not possible to guarantee that the jae9 platform will be uninterrupted or error-free. jae9 is not liable for any temporary service disruptions caused by maintenance, technical issues, or any other reason.
10.2 Financial Losses
jae9 is not directly liable for financial losses incurred through gaming or betting. Users play at their own discretion and at their own risk.
10.3 Third-Party Connections
jae9 is not liable for delays or losses caused by issues in the systems of payment providers or game suppliers, though we will always try to assist in resolving any problems.
11. Account Suspension and Closure
11.1 Closure at the User's Request
Any user may request to close their account at any time. Upon receiving the request, jae9 will complete verification and arrange for the withdrawal of any remaining balance.
11.2 Closure at jae9's Initiative
jae9 reserves the right to suspend or permanently close an account for any of the following reasons:
- Violation of these terms and conditions.
- Providing false information.
- Fraudulent activity.
- Failure to complete KYC verification.
- Account inactive for an extended period (more than 12 months).
11.3 Inactive Account Policy
An account will be marked as inactive if there have been no transactions for 12 months or more. A monthly maintenance fee may apply to preserve the balance of an inactive account. Contact the support team for more details.
12. Dispute Resolution
12.1 How to Submit a Complaint
If you have a complaint about any matter, first try to resolve it through our 24/7 live chat support. If it cannot be resolved via live chat, send a detailed email to [email protected].
12.2 Resolution Timeframe
jae9 will provide an initial response within 7 business days of receiving an email complaint and will attempt to reach a final resolution on complex matters within 30 business days.
12.3 Final Decision on Disputes
In disputes relating to game outcomes or betting decisions, jae9's decision will be considered final unless there is clear evidence of a technical error.
13. Changes to Terms
jae9 reserves the right to partially or fully amend these terms and conditions at any time. For significant changes:
- A notice will be published on the website at least 7 days before the changes take effect.
- Registered users may be notified by email.
- Continued use of the platform after the changes will be considered acceptance of the new terms.
Visit this page regularly and keep an eye on the latest update date.
14. Contact and Support
If you have any questions or comments about these terms and conditions, please contact us:
Email: [email protected]
Live Chat: Support available in Bengali 24/7
Official Website: https://jae9.cam
Support Hours: 7 days a week, 24 hours a day (BST)
These terms and conditions will be interpreted in accordance with the applicable laws of Bangladesh. These terms apply to individuals aged 21 and above.
Last reviewed and updated: January 2026